Cancellation Policy

At HSP Mart, we strive to provide our customers with a smooth and satisfying shopping experience. We understand that sometimes you may need to cancel an order, and we are happy to assist you within the terms outlined below.

1. Order Cancellation by Customer

  • You may request to cancel your order before it has been shipped or dispatched.

  • Once an order has been processed or shipped, it cannot be cancelled. In such cases, you may refer to our Return & Exchange Policy for assistance after delivery.

  • To request a cancellation, please contact our support team immediately at info@hspmart.com or +91 9999 698694, mentioning your Order ID and reason for cancellation.

2. Order Cancellation by HSP Mart

HSP Mart reserves the right to cancel an order in part or in full under the following circumstances:

  • The product is out of stock or discontinued.

  • There are pricing, typographical, or technical errors.

  • Payment is incomplete or unauthorized.

  • The order appears to be fraudulent, suspicious, or in violation of our Terms of Service.

If your order is cancelled by us, you will be notified promptly via email or phone, and a full refund (if applicable) will be initiated as per our Refund Policy.

3. Refund on Cancelled Orders

  • For prepaid orders cancelled before dispatch, the full amount will be refunded to your original payment method within 5–7 business days after confirmation.

  • For orders paid via Cash on Delivery (COD), no refund is applicable since no payment was collected.

4. Exceptions

Certain products may not be eligible for cancellation once purchased. These include:

  • Personalized or customized products.

  • Limited edition or special sale items.

  • Orders placed during festive or clearance sales.

5. Contact Us

If you wish to cancel your order or have any questions about this policy, please contact us at:
📧 info@hspmart.com
📞 +91 9999 698694