Privacy Policy

Website: www.hspmart.com
Company: HSP Office Basics Pvt. Ltd. (“HSP Mart”)

1. Introduction

HSP Mart operates this online store and website to provide you with a curated shopping experience for gifts, stationery, toys, and more.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit, interact with, or make purchases on our website powered by Shopify.

By using our website or any related services (collectively, the “Services”), you acknowledge and agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal information depending on your interactions with our Services:

  • Contact Details: Name, billing and shipping address, email, and phone number.

  • Payment Information: Card details, UPI ID, transaction details, and payment confirmation.

  • Account Information: Username, password, preferences, and login details.

  • Transaction Data: Items viewed, added to cart, purchased, returned, or exchanged.

  • Communications: Messages, feedback, or queries sent to our support team.

  • Device & Usage Information: Browser type, IP address, device ID, and website interactions.

3. How We Collect Information

We collect personal information in the following ways:

  • Directly from you: When you browse, register, place an order, or communicate with us.

  • Automatically: Through cookies and analytics tools that track website usage.

  • From third parties: Such as Shopify, payment gateways, and logistics providers.

  • From partners or affiliates: For marketing and operational purposes.

4. How We Use Your Information

We use your personal information for the following purposes:

  1. To Process Orders: Fulfil purchases, process payments, manage returns, and deliver products.

  2. To Improve Services: Personalize your shopping experience and enhance website performance.

  3. To Communicate: Respond to inquiries, send order updates, and provide customer support.

  4. For Marketing: Send promotions and product updates via email, SMS, or targeted ads (you can opt out anytime).

  5. For Security & Fraud Prevention: Detect and prevent unauthorized or fraudulent activity.

  6. For Legal Compliance: Fulfil obligations under applicable laws and respond to lawful requests.

5. Disclosure of Information

We may share your information with trusted third parties, including:

  • Shopify: For hosting and secure processing of orders and transactions.

  • Service Providers: For payment processing, data analytics, marketing, logistics, and IT support.

  • Marketing Partners: To deliver personalized advertisements and offers.

  • Legal or Regulatory Authorities: When required by law or in response to valid requests.

  • Business Transfers: In case of merger, acquisition, or sale of assets.

All third-party partners are bound by confidentiality and data protection obligations.

6. Relationship with Shopify

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell products to you.
Shopify collects and processes certain personal data to help operate our store.
You can learn more about how Shopify handles your personal data by visiting:
👉 https://www.shopify.com/legal/privacy

7. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience.
Cookies help remember your preferences, analyze traffic, and display relevant advertisements.
You can manage or disable cookies through your browser settings, but some site features may not function properly.

8. Data Retention & Security

We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

While we implement robust security measures, no system is 100% secure. We recommend keeping your login credentials confidential and avoiding unsecured communication of sensitive data.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data.

  • Request deletion of your data.

  • Correct inaccuracies in your information.

  • Opt out of marketing communications.

  • Request a copy or transfer of your data.

You can exercise these rights by contacting us at info@hspmart.com.

10. Children’s Privacy

Our website and Services are not intended for children under 18 years of age.
We do not knowingly collect personal data from minors.
If you believe a child has provided personal information, please contact us for removal.

11. International Transfers

We may transfer and process your data outside India, including to Shopify’s servers in other countries.
All transfers are conducted in accordance with applicable data protection laws and safeguards.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
The revised policy will be posted here with a new “Last Updated” date.
Please check periodically for updates.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

📧 Email: info@hspmart.com
📞 Phone: +91 9999 698 694
🏢 Registered Office:
1112A, 11th Floor, Ansal Bhawan, 16 KG Marg, New Delhi – 110001
🏬 Retail Store:
B-12, Shubham Enclave, Paschim Vihar, New Delhi – 110063